Welcome to Florist Bickley's online flower delivery service. These Terms & Conditions ("Terms") govern the use of our e-commerce platform for ordering flowers and related products in Bickley and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms apply to all customers placing orders online for flower delivery with Florist Bickley, regardless of their location, provided the order is for delivery within Bickley or neighbouring areas. By proceeding with any purchase, you acknowledge that you have read, understood, and agree to comply with these Terms, along with any other policies or guidelines we may post on our website from time to time.
When you place an order for flower delivery online with Florist Bickley, you will be able to select your desired bouquet or floral arrangement, add any optional extras, specify your delivery details, and proceed to checkout. Please review your order carefully before completing your purchase to ensure all information is accurate, including product selection, recipient details, delivery address, and preferred delivery date.
Upon completing checkout, you will receive an email or on-screen confirmation indicating that your order has been received. This confirmation does not constitute acceptance of your order; it is a confirmation that we have received your request. Order acceptance and the formation of the contract between you and Florist Bickley occurs once we have reviewed the details, confirmed availability, and dispatched your order for delivery. We reserve the right to decline any order at our discretion, for example if the requested product is unavailable, or if there is an issue with payment or delivery location.
All flower arrangements and products shown on our website are subject to availability. As flowers are seasonal and perishable, precise colours, varieties, or containers may occasionally vary. If a particular flower or component is unavailable, Florist Bickley reserves the right to substitute items with products of equal or higher value and similar style, ensuring the overall look and quality of your chosen arrangement are retained. We will make reasonable efforts to communicate any significant substitutions before delivery.
All prices displayed on Florist Bickley’s website are in GBP (£) and include VAT where applicable. Delivery charges are calculated at checkout based on the delivery address and will be clearly indicated before you complete payment.
Payments must be made in full at the time of ordering using our accepted payment methods, which may include credit/debit cards and other forms of online payment as indicated on our checkout page. Orders will not be processed until payment has been received and authorised.
Florist Bickley reserves the right to alter prices or delivery charges at any time. However, once you have placed your order and payment has been accepted, your agreed price will not change. Should a pricing error be identified after placing your order, we will contact you before proceeding to seek your confirmation or initiate a cancellation with a full refund.
Florist Bickley delivers flowers throughout Bickley and the surrounding areas. Delivery dates and times are requested by you at checkout; however, while we aim to deliver on your chosen date, delivery times cannot be guaranteed.
We will make every effort to ensure your flowers are delivered as scheduled. In the event the recipient is unavailable at the delivery address, our delivery driver may attempt to leave the flowers with a neighbour or in another safe location, or arrange a redelivery at our discretion. Instructions left by you regarding delivery will be followed whenever possible but are not guaranteed.
It is essential that accurate delivery address and recipient contact details are provided. Florist Bickley will not accept liability for late or missed deliveries resulting from incorrect or incomplete information provided by the customer.
If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations or changes can only be made before flowers have been prepared or dispatched. Once your order is in progress or out for delivery, we are unable to offer cancellations or amendments due to the perishable nature of our products.
If cancellation is successful, any refund will be processed back to your original payment method within a reasonable period. If your requested cancellation or amendment cannot be accommodated because the order has already been processed, we regret that a refund or alteration will not be possible.
Due to the perishable nature of flowers, returns are not typically accepted unless arrangements have arrived damaged or significantly not as described. If you are unsatisfied with your order for any reason, you must notify us within 24 hours of receipt, providing photographic evidence where possible.
If your complaint is upheld, we may offer a replacement, partial refund, or full refund depending on the circumstances and at the discretion of Florist Bickley. Our decision will be final in all such cases.
Upon receipt of your floral arrangement, it is your responsibility to ensure proper care, including watering and placement, to maintain freshness and longevity. Instructions may be provided with certain products for best results. Florist Bickley is not liable for deterioration of flowers due to improper care once delivered.
You may include a personal message with your order. We reserve the right not to print or deliver any message deemed inappropriate, offensive, or potentially unlawful. Special instructions regarding delivery will be followed to the best of our ability but are not guaranteed.
Florist Bickley respects your privacy. Information collected at checkout, including your contact details and those of the recipient, will only be used for fulfilling your flower order and improving our services. Your data will be handled in accordance with our Privacy Policy and in compliance with all relevant UK data protection legislation.
Florist Bickley will make every reasonable effort to ensure flowers and related products are delivered as represented on our website. However, we shall not be liable for:
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or any other liability that cannot be excluded under UK law.
All content, images, designs, and other materials displayed on Florist Bickley’s website remain the exclusive property of Florist Bickley or their respective licensors. You may not reproduce, use, or distribute any content or images from our website without prior written permission.
Images shown on our website are for illustrative purposes only. While we aim to provide a true representation of the arrangements you will receive, flowers are natural products that may vary in colour, size, and composition. Actual products delivered may differ slightly from the images shown.
These Terms & Conditions and any claims arising in connection with orders placed on our website shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts in the event of any dispute.
Florist Bickley reserves the right to update or amend these Terms & Conditions at any time, without prior notice. Any modifications will apply to all orders placed after the updated Terms go live on our website. We recommend reviewing these Terms regularly to remain informed of your rights and obligations.
These Terms & Conditions, together with any other legal notices and policies posted on our website, constitute the entire agreement between you and Florist Bickley regarding your flower order. If any part of these Terms is deemed unlawful or unenforceable, the affected provision will be severed, and the remaining Terms will continue in full force and effect.
If you have any questions regarding these Terms & Conditions, your order, or wish to raise a complaint, please contact our customer service team through the contact details provided on our website. We are committed to responding to and resolving your enquiry as promptly as possible.
Note: These Terms & Conditions apply to all customers placing online orders for flower delivery in Bickley and the surrounding areas. Your continued use of Florist Bickley's website and services constitutes acceptance of these Terms and any updates thereof.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 234 Southborough Ln, Bromley, BR2 8AS.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bickley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bickley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
