Returns, Refunds & Complaints at Florist Bickley
Our Fresh Flowers Guarantee in Bickley
At Florist Bickley, we take pride in being your trusted local florist, serving homes and businesses in Bickley and surrounding areas with only the freshest flowers. Every arrangement is hand-prepared to meet our high quality standards and your expectations. We are committed to ensuring your satisfaction with our fresh flowers guarantee.
Freshness Window
We guarantee the freshness of our flowers for at least five days from the date of delivery, provided they are cared for according to the accompanying instructions. If you feel your flowers have not lasted as expected, please let us know as soon as possible, and we will be happy to help.
Damaged-on-Arrival Policy
Your order is carefully packaged and delivered, but if your arrangement arrives damaged or not as described, please notify us immediately. Our team is keen to resolve any issues quickly. To assist us, we recommend providing a description and photograph of the damage within 24 hours of delivery, so we can address your concerns effectively.
Refund and Replacement Options
Customer satisfaction is our priority. If you are unhappy with the condition or appearance of your flowers, Florist Bickley offers the following solutions:
- Replacement: We will arrange for a new bouquet or a similar replacement to be delivered at no extra cost, should your flowers arrive damaged or fail to meet our freshness guarantee.
- Refund: In some cases, a full or partial refund may be offered depending on the nature of the problem. We will assess each case individually and ensure your concerns are resolved to your satisfaction.
Please note that requests for refunds or replacements must be made within 48 hours of delivery to ensure a fair and prompt resolution.
Making a Complaint
If you have feedback or wish to make a complaint about any part of your Florist Bickley experience, we want to hear from you. Our complaints process is simple and focused on providing speedy resolutions:
- Contact Our Team: Please reach out with full details of your order and the nature of your complaint. Our knowledgeable staff will review your case promptly.
- Resolution Steps: We aim to respond to all complaints within one business day and will work with you to find an appropriate solution. This may include a replacement, refund, or another suitable response.
- Ongoing Support: We value your feedback and continually strive to improve our service based on your experience. Your satisfaction means everything to us as a proud local Bickley florist.
Serving Bickley with Pride
Florist Bickley is dedicated to providing the highest standards of service to households and businesses throughout our community. Our returns, refunds, and complaints policy has been designed with your needs in mind, so you can enjoy our fresh flowers with complete confidence. Thank you for choosing us—your local partners in celebrating life’s moments with fresh blooms.
